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  • HR Chatbots Take Over - April 10, 2024

HR Chatbots Take Over - April 10, 2024

PLUS: The truth about workplace benefits, HR planning template & more.

We’ve made it to mid-week. 🎉 This week, we’ve got top HR news, insightful reads and top tips to make your workweek a little easier! Plus, we’ve got a special gift in store for you. 👇

In today’s edition: 


Chatbots are circling HR tech 🦈

sharks circulating

The integration of chatbots into HR technology has undoubtedly revolutionized the way companies manage their human resources. These intelligent virtual assistants streamline various HR processes, ranging from recruitment and onboarding to employee engagement and performance management.

But the question remains… Are chatbots truly taking over HR tech? 😨

One prominent example in this realm is Paradox.ai, a company that specializes in AI-powered recruiting assistants, and their flagship product Olivia.

Olivia leverages natural language processing and machine learning algorithms to engage with candidates throughout the hiring process, while answering questions, scheduling interviews, and even providing updates on application statuses.

Chatbots like Olivia have undeniable benefits such as efficiency, scalability and round-the-clock availability — significantly reducing the burden on HR pros. 💪

But they haven’t fully replaced human intervention in HR (at least not yet). Despite advancements in AI, human judgment and empathy remain crucial in handling sensitive issues like employee grievances, performance evaluations and organizational culture.

Moreover, some aspects of HR require nuanced decision-making and interpersonal skills that chatbots can’t replicate — resolving conflicts or fostering a positive work environment simply demand human interaction and emotional intelligence.

Instead of replacing HR pros, chatbots complement their work by automating repetitive tasks, freeing up time for more strategic endeavors.

So, while chatbots are making significant strides in reshaping HR tech, they’re nowhere near close to taking over it — or, indeed, our jobs. 😔

— Chris Leitch


Pat Brothwell writes about the corporate wellness market, commenting on its sheer size and (unfortunate) inefficacy. [Fast Company]

Workplace expressions that go viral are more than a fad: they provide a glimpse into the inner world of employees, and companies should listen. [The LA Times]

Political theory professor Andrew Mason dissects the negative effects of appearance discrimination in the office. [Aeon]


HR planning: As easy as ABC

HR planning template

HR planning is about ensuring the right number, and the right type, of people are working together at the right time and place. Our handy HR Planning Template helps you achieve this, by analyzing and identifying current and future HR needs.

Another masterful HR gift coming your way next week :)

A research report analyzing the current HR landscape as well as the changes set to shape the future of the field. [Sage]]

A discussion on the latest workplace trends and employee productivity facilitated by Deloitte’s leaders. [Deloitte]



Before you go: make sure to share this HR wisdom with other pros! Simply click your forward button, or share our web version.

Created with care by Chris Leitch, Joanna Zambas, and Electra Michaelidou.